THE WEEK
These are America’s worst fast food chains, according to the American Customer Satisfaction Index’s most recent ranking of our nation’s fast food chains.
5. Subway
Subway has raised concerns from Congress about a potential “big sandwich” monopoly.
The U.S.’ largest sandwich restaurant was rated 74 out of 100, representing a 1-point decrease from 2023.
4. Taco Bell
Over the years, Taco Bell has tried everything from breakfast to crazy Dorito taco creations, and in 2023 saw a 2% to 3% in order volume, according to CNN.
However, this doesn’t necessarily mean people are fans of the food, as Taco Bell earned a rating of 74 out of 100; this is a positive swing for the chain, though, given that they were ranked the second-worst fast food restaurant last year.
3. Jack in the Box
Jack in the Box is also growing quickly, and in November 2023 signed an order to open 123 new restaurants in multiple new markets. However, fast food goers do not appear to be biting on the menu, as Jack in the Box earned a rating of 72 out of 100, marking a 1-point deficit from 2023.
2. Popeyes
Their slogan may assume that people “love that chicken from Popeyes,” but the fried-chicken chain only received a rating of 72 out of 100.
This was a three-point drop for a restaurant that saw a 4-point increase from 2022 to 2023, and earns Popeye’s the ranking of the second-worst fast food chain in the country.
1. McDonald’s
The fast food restaurant that started it all is also the worst one in the country, according to consumers. McDonald’s received a rating of 71 out of 100.
While this was a 3-point increase from 2023 (when McDonald’s was the only restaurant on the list to score under 70), it still places the ubiquitous burger restaurant solely at the bottom of the pack.
In comparison, the highest-rated burger chain on ACSI’s list, Five Guys, was rated seven points higher than McDonald’s.
