Subway Ditches Dine-In Sandwich Baskets, Insists Stores Are Safe

Image: Instagram

“My store isn’t using our dine in baskets at the moment. Also had to pull all the cups and the lids behind the counter so everyone isn’t touching them. Ive also been informed to make customers get a new cup for every refill and to wipe door handles and chairs every hour.” – Posted to Reddit, March 14, 2020 

Headline Health – In an effort to reduce passing coronavirus on surfaces, the Subway sandwich chain is ditching those familiar green sandwich baskets that dine-in guests receive their sandwiches in.

The world’s largest fast-food company released the following statement:

How Subway is Addressing Coronavirus and Your Safety in Our Restaurants

Dear Valued Guest,

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We know that Coronavirus is a concern for many people in our region and around the globe, including our loyal guests like you, and I want to personally reach out to let you know what Subway® restaurants is doing to help combat the spread of the virus.

We are closely monitoring and following the guidance of the Centers for Disease Control (CDC) and World Health Organization (WHO), to ensure we and Subway® Franchise Owners are doing our part to keep you, Sandwich Artists™, and our communities safe.

We’re also:

  • Increasing frequency of cleaning and sanitizing restaurants, especially most-touched surfaces like door handles, credit card readers, dining areas, and restrooms, so that it’s done every hour.
  • Temporarily removing dine-in sandwich baskets and serving trays, and amending our beverage refill policy to offer you a new cup with each refill.
  • Reinforcing our existing health and food safety protocols with restaurant teams, such as frequent and proper handwashing, glove use, and ensuring employees who are ill stay home and seek medical attention.
  • Making it a little easier to have a more touchless experience through www.Subway.com/Delivers with our partners DoorDash, Grubhub, Postmates and Uber Eats.

We are prepared for any service changes to local Subway restaurants should they be required by the CDC, WHO and regional public health department officials. We will continue to proactively monitor, evaluate and respond to the impact of the virus, and update you on how we are making swift changes with your safety and needs in mind.


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John Chidsey
CEO, Subway® Restaurants

“We also have to disinfect everything hourly and are not using baskets anymore. We removed the cups and lids from customers reach for a day before things got wild and customers started to get really mad at us so our manager just gave up on that… they might also give up on the baskets since customers also get so angry when we tell them we cant give them one.” – Posted to Reddit, March 14, 2020 


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