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McDonald’s New AI Drive-Thru Is Making Hilarious Mistakes, Customers Report

TikTok videos have shown some head-scratching customer encounters with the voice bots.

EAT THIS, NOT THAT! – Several videos featuring the McDonald’s AI bots have recently gone viral on TikTok, showing hilarious, frustrating, and head-scratching customer encounters.

In a Feb. 10 video, TikToker @resinsbiren recounted the time that a fellow customer pulled up to another drive-thru line, and the AI bot added that customer’s Diet Coke to her own order.

When @resinsbiren asked the bot to remove the drink, it complied, but then changed her order again to include nine sweet teas rather than the one sweet tea she originally ordered.

“I pulled out of the drive-thru and drove away,” the TikToker said.

In another post, TikToker Madilynn Cameron simply asks for water and a cup of vanilla ice cream, but the bot inexplicably adds ketchup packets and butter to the order.

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When Cameron again insists that she only wants water and ice cream, the bot tacks on a caramel sundae.

Text overlaid on the video reads: “Fighting with McDonald’s robot.”

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