American Airlines apologizes after breastfeeding mom was ‘humiliated’ for carrying on breast pump
“She started yelling at me to check the bag. In a condescending tone, she screamed in front of about 50 people waiting to board the flight “how many boobs do you have.” – American Airlines passenger Kelsey Myers
(People) American Airlines is making amends after a breast feeding mother says she was stopped from bringing her breast pump on board a flight, and berated by the gate attendants.
Kelsey Myers was flying from Los Angeles back home to Chicago with a carry-on suitcase, a purse and a separate bag with her breast pump and milk.
Although this is within American Airlines’ carry-on policy — they allow passengers to bring an additional bag for medical devices, including breast pumps — a male gate attendant said she had too many items, and had to check in a bag.
He called over a female supervisor, who, according to Myers, did not ask about the contents of her bag before telling her she was violating the policy.
“She did not even ask me the situation, but instead immediately told me I need to check a bag,” Myers wrote on American Airlines’ Facebook page. “I again told her it was a medical device and I needed to carry it on.”
Passenger asked, ‘How many boobs do you have?’
Myers said the woman then told her to check her carry-on suitcase, and Myers explained that she could not because it was holding extra breast pump supplies.
“Then she responded to me with, ‘How many boobs do you have?’ ” Myers recalled to NBC5 in Chicago.
“I was speechless. If I’m not violating the rules, and I knew I wasn’t, then why am I getting humiliated in front of 50 people?”
“This is so wrong. These items were so small that they fit under the seat. I didn’t even take any of the overhead space,” Myers said.
“I started crying when I got on the flight. I was just in disbelief.”
A spokesperson from American Airlines confirmed that Myers had a correct understanding of their carry-on policy, and apologized for the incident. Read the full story at People. Images: Kelsey Myers/Facebook